We will control the execution of your order and inform you if any changes occur
Your order will be shipped on time from Nairobi and uploaded to the appropriate truck in Amsterdam safe and sound.
Quality and quantity claims for the supplied flowers are accepted within 24 hours upon receipt of them by the client. Complaints sent after the specified of period time will not be considered.
Properly rectified claim should contain:
1. Photos that fully reflect the problem
- If the problem is with the length of the stem or bud size please send a photo with a ruler;
- The problem of shortage - photos of all boxes on one picture accompanied by a document from your transport company confirming the number of boxes you received;
- Quality problem - a clear picture of the bunches of poor quality flowers as well as photos of all the flowers of inadequate quality (on one photo).
2. Picture of the box with AWB sticker.
3. Picture of the box with the farm sticker with your box mark.
Please pay attention!
Our company is not responsible for any quality/quantity issues which arise in the course of transportation from the Netherlands. We deliver flowers to Amsterdam and provide all the necessary information to IP Handlers for uploading of your cargo to the right truck.
Quality and quantity claims for the supplied flowers are accepted within 24 hours upon receipt of them by the client. Complaints sent after the specified period time will not be considered.
Properly rectified claim should contain:
1. Photos that fully reflect the problem
- If the problem is with the length of the stem or bud size please send a photo with a ruler;
- The problem of shortage - photos of all boxes on one picture accompanied by a document from your transport company confirming the number of boxes you received;
- Quality problem - a clear picture of the bunches of poor quality flowers as well as photos of all the flowers of inadequate quality (on one photo).
2. Picture of the box with AWB sticker.
3. Picture of the box with the farm sticker with your box mark.
Please pay attention!
Our company is not responsible for any quality/quantity issues which arise in the course of transportation from the Netherlands. We deliver flowers to Amsterdam and provide all the necessary information to IP Handlers for uploading of your cargo to the right truck.
PACKING
For the products of farms Top Harvest and Credible Blooms we use reliable and economical Ultraflo boxes with the dimensions 100 * 53 * 25 cms.
Approximate weight of the box is as below:
• Single headed roses Credible Blooms - 18 kgs
• Spray roses Top Harvest - 22 kgs
Other farms send their flowers in their own branded boxes. You can inquire from our staff for their sizes and approximate weights.
* Please note that packing details may vary depending on the season, farm and varieties of roses.
DELIVERY
Flowers are delivered to Nairobi airport in modern refrigerator trucks with the constant temperature control.
After that the cargo is loaded on avia pallets and delivered to Amsterdam or any other city of destination. In Amsterdam IP Handlers pass the customs transit and transfer cargo on the trucks according to your instructions.
Shipments from Nairobi depart on fixed days: Wednesday and Sunday.
For the preliminary calculation of the cost of delivery to Amsterdam please contact our staff. Please note that the transport rate may change depending on the season and the prices for fuel on the global market.
Ultraflo Ltd is one of the main suppliers of fresh cut flowers from Kenya to Russia and the former CIS countries.
Ultraflo Ltd was founded in 2008 and is a subdivision of Dolina company specializing in flowers and greens from Israel.
The company office is located in the Air Connection complex at the airport of Nairobi which allows us to monitor all shipments, control the accuracy of processed documents and carefully check the quality of flowers before sending them.
Our staff is highly qualified in the flower business and has the most complete information on the products of leading farms in Kenya. If you have trouble ordering and cannot decide in the wide selection of farms you can always contact us and get detailed advice on the entire range.
We work with the most reliable farms in Kenya so you can rest assured that you will get the flowers of excellent quality at a reasonable price. The complete list of farms can be found in the section Products.